Privacy policy

Privacy Statement

With the following data privacy notice, we would like to inform you about the processing of your personal data by Tefen Flow and Dosing Technologies Ltd. (“Tefen”). From time to time, it may be necessary to adapt this privacy policy as whole as well as specific parts of it to comply with the up-to-date legal requirements or to cover the introduction of new services. By using our website (“Website“), you signify your assent to this Privacy Policy. This Privacy Policy may be updated from time to time by us, at our sole discretion. Your continued use of the Website will be deemed acceptance of any amendment or update to this Privacy Policy. Any data and information that you provide to us while registering to, or use of, the Website will be governed by this Privacy Policy. Any changes made to this Privacy Policy shall be effective immediately following the publishing or posting of such changes through the Website. You hereby agree to review the Privacy Policy published on the Website from time to time and agree that any subsequent access to or use by you of our services and/or the Website shall constitute your acceptance of all the changes thereof.


General Information regarding Data Protection at Tefen

You have the right to object at any time to certain types of processing of your data [1] for reasons arising from your particular situation. In the event of any objection, we will no longer process your personal data for these purposes. Your objection, Questions, requests and comments regarding this privacy statement can be addressed at any time to:

Address: Kibbutz Nahsholim, Israel, 3081500

Your Data Privacy Rights

In connection with any processing of personal data by Tefen, all data subjects have the following rights pursuant to Articles 15 to 21 GDPR – within the statutory limits of the member states: Right of access, Right to rectification, Right to erasure, Right to restriction of processing, Right to data portability and Right to object. Furthermore, and as aforementioned, you have the right to revoke your consent to the processing of your personal data at any time with effect for the future. Such revocation has no effect for the past, i.e., it does not affect the effectiveness of the data processing carried out up to the revocation. If you are of the opinion that the processing of personal data by Tefen is not in accordance with the data protection regulations or you are not satisfied with the information provided by us, you have the right to file a complaint with the competent supervisory authority (see Art. 77 GDPR).

Transfer to Third Party Countries or International Organizations

We take care not to transfer your data to recipients in countries without an adequate level of data protection (third party countries). However, in some cases, this cannot be completely avoided. Where this is the case, Tefen has taken and will take appropriate measures to ensure an adequate level of data protection at the recipient at all times.

Sharing your Information

The companies of Tefen operate websites to provide you with information regarding the companies of Tefen and their products and services by using your personal data.

Your personal information may be shared with certain members of our staff, as well as external consultants. We may also share your personal information with our affiliates worldwide, who are all governed by this Privacy Policy. We may also share your personal information with our agents worldwide and with third-party service providers which process your information on our behalf; however, such agents and service providers will be contractually bound to keep your personal data confidential and appropriately secure.

Other than stated above, we may share your personal information with third parties only under any of the following circumstances: (i) when we have your consent to share the information; (ii) to provide any information, services or goods at your request; (iii) we need to share the information in order to contact you; (iv) we need to disclose your personal information if we are required or believe to be required to do so by law or at the request of any competent authority; (v) we need to enforce the terms of use of any of this Website or any of our products or services; (vi) in connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the event of bankruptcy; (vii) in any case of dispute or legal proceeding of any kind between you and any member of Tefen group; (viii) if we believe that you have breached the applicable terms of use or have abused your rights to use any of the our services or products or performed any act or omission that we believe to be violating any applicable law, rules, or regulations; (ix) in urgent circumstances, to prevent physical harm or damage to any person or property. We may merge information about you into group data, which may then be shared on an aggregated basis with our clients and/or advertisers; however, your identity or personal information will not be disclosed without your permission.

Storage and Retention Periods

We process personal data only as long as it is necessary for the fulfillment of our contract obligations. As soon as the data concerned is no longer required for this, it is generally deleted. However, in order to comply with certain legal requirements, we must store some data beyond the termination of contractual relationships.

Processing of Personal Data by Tefen for Core Business Purposes

When you visit one of the websites of Tefen, we collect certain personal data from you. Personal data processed in this connection includes your: name, country, home town and email address. Personal data processed in connection with the operation of our websites is typically provided by you in the course of using our website. In some cases, however, personal data processed can also be provided by third parties who are not affiliated with Tefen, such as internet service providers, marketing affiliates or software plug-ins.

Moreover, Tefen is offering customers from the industrial retail, trade, science, research and public sectors a comprehensive product and service portfolio. Our customers, suppliers and partners are as diverse as we are. To conduct our complex international business, it is necessary to process personal data.

Purpose for Processing by Tefen and Legal Basis

We process your personal data only for permitted purposes and in accordance with the applicable legal provisions of the GDPR and relevant national data protection laws.

  • To allow you to use and interact with the Website, to communicate with you from time to time in response to your requests for information or as may be relevant to your account with u, to send marketing communications related to our products and services, to customize the information Tefen delivers to you, to improve the overall quality of the online experience and for the continued development and improvement of the Website, to count, track, and aggregate your activity into our analysis of general traffic flows at the Website (e.g., tracking where traffic comes from, how traffic flows within the properties, etc.);
  • To fulfill our contractual obligations towards our customers and suppliers or to carry out so-called pre-contractual measures, which take place upon a specific request. In these cases, the purpose of data processing is determined by the contract we have concluded with our customers or suppliers and services that are provided under this contract;
  • To protect legitimate interests of Tefen (insofar as it is necessary), as well as our customers (and, if applicable, other third parties). Where this is the case, we process personal data only after due consideration of your relevant interests. This includes in detail e.g.:
    The supply of Tefen products and the provision of services;
    Customer service and handling of complaints;
    Direct mail, provided you have not objected to the processing of your personal data for these purposes;
    Transfer of personal data within Tefen for internal administrative purposes;
    Measures to analyze pseudonymized user behavior to further improve our websites;
    Measures to provide website functionalities such as user account management, shopping carts.
  • We process data with your consent. You may revoke your consent at any time. Please note, however, that data processing up to the date of revocation remains permissible. This includes in detail e.g.: Newsletter registration, Promotions, Contact enquiries;
  • We process data to fulfill legal obligations, such obligations may arise from certain provisions of national commercial, trade, tax and social law as well as European legislation, e.g., in connection with regulations to avoid the financing of terrorism. In detail, this may also result in obligations for Tefen to safeguard, store, report and collect data, which generally serve control purposes from the respective authorities;

Information regarding Change of Purpose: should we process your personal data for any reason other than that for which we originally collected them; we will inform you of this new purpose to the extent permitted by law.

Recipients of your Data

Personal data will only be made available to other companies of Tefen if and insofar as this is necessary to protect our legal and contractual rights and obligations. This, for example, can be the case for the coordination of our contractual services. Typical examples are centralized supplier and customer management services, centralized IT services and internal shared service center in finance and accounting. We cooperate with external service providers to fulfill certain contractual obligations. This is the case, for example, in connection with specific supplier and customer management services, hosting of IT infrastructure and external shared service center in finance and accounting, payment processing (credit card, direct debiting, purchase on account), logistics and delivery, promotional activities or the transaction of online orders. As far as we involve external service providers, this always takes place within the legal limits and in compliance with the applicable data protection regulations. We only transfer personal data to other recipients outside Tefen if we are legally obliged to do so. In all other cases, we will only transfer your data to other third parties if you have given us your corresponding consent. In the context of the continuous development of our business, we may divest subsidiaries or business parts or merge our business or parts thereof with another company. Such transactions typically entail the transfer of customer information pertaining to the sold or divested subsidiary or business part to the buyer or to the company created by the merger. Your personal information continues to be governed by the provisions of this privacy policy in this case. In the unlikely event of a complete sale of Tefen or substantial parts thereof, your personal information will also be transferred to the buyer.

Non-personal information processing by Tefen

Non-personal information is information that cannot be traced back to a specific individual. For example, we track the number of visitors to our website each day.

Social Media Providers

On some websites, Tefen integrates some additional content and publications (blogs, posts, news, videos, interviews etc.) which has already been published in other social media/ social networks (e.g., Facebook, LinkedIn, YouTube). As long as you do not click on any such content, no personal information will be transmitted to the respective social media provider. By clicking on Social Media Wall content, your IP address will be transferred to the respective social media provider and stored, processed and used there in accordance with his privacy policy. An information banner at the Social Media Wall informs you that by clicking on a specific content, you agree to such transfer of your personal information.

You can find further details regarding the processing of your personal information by the social media providers here:

Facebook privacy policy

LinkedIn privacy policy

YouTube privacy policy

Cookies: We use cookies. Further information regarding the nature & purpose of cookies employed by us are contained in our cookie policy, available at:

Links: Our websites contain links to other websites, which are subject to separate data protection notices of the respective operators of such websites.


June 2021

[1] Data Processing – means that we collect, store, delete or transfer personal data, to get the required data.